SAA Voyager, the loyalty programme fast becoming the leading programme on the continent, has formed a partnership with Tourvest.
SAA Voyager and Tourvest announced the new partnership today at an event in Rosebank, Johannesburg, where Voyager members can earn miles by shopping for duty-free products, either on- board all SAA-operated international and regional flights exceeding two hours flying time, or through the online duty-free shopping facility: FlySAA Duty Free. The mile-earning structure of this offering is linked to a member’s tier status.
In return, the partnership offers Tourvest, a leading tourism group, the opportunity to engage with SAA Voyager members from their Inflight Retail Services. The new partnership will later be expanded to also offer Voyager members the opportunity to use their Voyager miles when buying duty-free items.
Through this partnership, SAA Voyager is the first to launch a highly competitive and unique customer value proposition offering in Africa, supporting the SAA Group’s vision of being “Africa’s Leading World-Class Airline”, and SAA Voyager’s vision of becoming “Africa’s Leading World-Class Loyalty Programme”.
“By partnering with Tourvest, we’re now able to offer our members an added opportunity to earn Voyager miles, whilst travelling on SAA-operated flights. This partnership furthermore complements our efforts to actively expand our range of elite partners for our valued members and is in alignment with Voyager’s envisaged expansion for redemption of miles on selected non-airline partners,” says SAA executive for Customer Loyalty, Suretha Cruse.
Clive Jones, the Chief Executive Officer of Tourvest Inflight Retail Services explained: “We’re privileged to be part of the Voyager programme and very excited by the many opportunities that this partnership presents. The foundation of our strategy is that of personalisation: this partnership with Voyager allows us to deliver on this strategy to meet the very specific retail needs of individuals that fly on SAA.”
The www.flysaadutyfree.co.za retail site allows SAA Voyager members to earn Voyager miles when they “Buy Before you Fly” with their purchase delivered to the their seat by a crew member upon boarding the aircraft. Purchases can be made up to 14 weeks before the flight date, but must be purchased at least three days before departure. The site also includes discount offers and promotions.
This online retail offering has the added benefit of the SAA Voyager members being able to shop from the comfort of their home or office, while earning Voyager miles, with the product delivered on-board, rather than having to rush around the airport with shopping bags.
The earning structure for purchasing duty-free products:
o Blue Voyager members – earn 1 Voyager mile for every R10 spent.
o Silver Voyager members – earn 1 Voyager mile for every R7 spent.
o Gold Voyager members – earn 1 Voyager mile for every R5 spent.
o Platinum Voyager members – earn 1 Voyager mile for every R3 spent.
o Lifetime Platinum Voyager members – earn 1 Voyager mile for every R2 spent.