South African Airways Voyager (SAA Voyager), Africa’s leading world-class frequent flyer programme, has enhanced its partnership with Tourvest Inflight Retail Services (TIRS), SAA’s in-flight duty-free concessionaire.
SAA Voyager and TIRS announced their improved partnership today at an event in Rosebank, Johannesburg. Voyager members can now not only earn Miles when buying duty-free products, but can also spend their Miles shopping for duty-free products online.
“October marks another significant milestone for SAA Voyager. Apart from adding redemption for duty-free products, we further simplified matters and adjusted the non-airline redemption options. This resulted in SAA Voyager being able to give a return of between 2,5 and 5%, when members earn Miles on SAA-operated flights. While SAA-exclusive support boasts the highest return of 5% based on SAA spend, the return on SAA-affiliates (FLYSAA Duty Free and Mango) and other non-airline redemption partners is also among the best in the loyalty industry. By extending the partnership with TIRS, and adding redemptions, members will receive a return of 4,7% for spend on SAA-operated flights when redeeming Miles on duty-free products. We’re making every effort to present our valued members with more options for utilising their Miles and being very transparent in the value of their Miles,” says SAA Executive for Customer Loyalty, Suretha Cruse.
Clive Jones, the Chief Executive Officer of TIRS explained: “It’s easier to part with your Voyager Miles to spoil yourself or purchase gifts for family and friends, rather than having to open your wallet to reach for your credit card or cash. This partnership, which is growing from strength to strength, now allows Voyager members travelling on SAA to benefit even more from their loyalty programme membership, by redeeming their Voyager Miles to purchase duty-free products.”
The www.flysaadutyfree.com retail site now allows SAA Voyager members to earn and spend Voyager Miles when they “buy before you fly” with their purchase delivered to the their seat by a crew member upon boarding the aircraft. Purchases can be made up to 14 weeks before the flight date, but must be purchased at least three days before departure. The site also includes discount offers and promotions.
This online retail offering has the added benefit of the SAA Voyager members being able to shop from the comfort of their home or office, while earning or redeeming Voyager Miles, with the product delivered on-board, rather than having to rush around the airport with shopping bags.