South African Airways trials project at O.R. Tambo International Airport where passengers tag their own bags

OR Tambo International Airport Exterior

South African Airways (SAA) and the Airports Company South Africa (ACSA) have started a project where passengers on domestic flights will be tagging their own baggage at the Self-Service Bag counters.

The project completed a testing phase where the systems and equipment were tested and the final activation was 1 September 2016.

Customers departing on domestic flights from OR Tambo International Airport must be in possession of a boarding pass and identification to enable them to make use of this facility. The Self-Service Bag Counters, which can be easily identified as it looks like the normal check-in counters, but with a screen in front, are situated in the departure terminal (B) at counters 47; 48; 49; and 50.

On successful implementation of this project it will mean that those customers who in the past checked in online, and then proceeded to drop their bags at the bag drop areas will be able to tag their bags themselves, from where it will be placed on the baggage carousel themselves. SAA staff will still be available at these counters to assist passengers as required and verify identity documentation.

“SAA supports initiatives aimed at making travel easier and more convenient for our customers,” says Tlali Tlali, SAA Spokesperson.

“Airports Company South Africa’s flagship airport, O.R. Tambo International thrives on innovative projects that will make the passengers’ experience more pleasurable and convenient. The self-service bag drop system will enhance our service offering where passengers will be empowered to navigate our airport space with ease, effortlessly and seamlessly,” says Bongiwe Pityi, General Manager: O.R. Tambo International Airport.

The International Air Transport Association (IATA), the trade association for the world’s airlines, representing some 260 airlines or 83% of total air traffic,  says that according to recent Industry surveys, over 50% of passengers worldwide want more self-service options to speed up their journey.

“Passengers also want to be in control of their journey and avoid long queues, not only at check in but also at other airport process points.”

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