South African Airways, the leading airline on the African continent, has retained its 4-Star ranking for the 14th consecutive year demonstrating that the airline’s place in the global aviation world is secure.
The ranking was done by aviation experts Skytrax, whose name is associated with Quality Excellence throughout the world by the air transport industry, after detailed product and service standards audits throughout the airline in November 2015. This process is not connected to any customer ratings.
“We have maintained quality levels on all the services we offer – in our home market, across the African continent and internationally – in what has been a challenging year for the airline; delivering world-class product and service standards to our customers, making this 4-Star Airline ranking well deserved.
“This prestigious award furthermore sets the scene for many more awards that the airline is bound to claim this year, as we continue our strategic focus. Maintaining this standard for fourteen years in a row, is a seal of approval that we offer our customers quality across a range of product and service-delivery rating areas,” says Zuks Ramasia, SAA General Manager Operations.
“We thank our employees for their continued dedication, hard work and commitment which allowed us to maintain this 4-Star rating. Even though this ranking is not connected to customer feedback ratings, we would also like to thank our customers for their continued loyal support,” says Ramasia.
A 4-Star Airline rating signifies airlines providing a good standard of product and staff service across all travel categories, including: cabin seating, safety standards, cabin cleanliness, comfort amenities, catering, tax-free sales, reading materials, in-flight entertainment, and staff service.
“Awards demonstrate that the airline can rightfully stand its ground as one of the leading airlines in the world, despite challenges. Awards also engender a sense of pride in the airline from customers and airline employees alike. Our customers can continue to expect a high quality of product and service from us,” says Ramasia.