The South African Airways Group this year walked off with no less than three awards confirming the Group is on the right strategic path, which is showing in customer satisfaction results.
South African Airways (SAA) Acting CEO Nico Bezuidenhout received three awards this year on behalf of the SAA Group.
SAA has been named Best Airline in Africa for thirteen consecutive years.
Feedback from SAA’s customers also ensured that SAA walked away with the award for Best Airline Staff in Africa for the fourth time.
The awards for Best Airline Staff are special and coveted accolades as they represent the combined quality performance of an airline’s front-line staff, across the on-board cabin staff category together with the airline’s airport staff.
Mango, SAA’s low-cost carrier, received the award for Best Low-Cost Airline in Africa.
“Receiving three customer satisfaction awards on behalf of the Group, in front of an audience of peers in the aviation industry at an auspicious event such as the Paris air show, was a most satisfying experience. These awards are dedicated to the people working at SAA and Mango who, with hard work and perseverance, have shown detractors that the SAA Group is going from strength to strength. Excellent Customer Service is one of the five strategic objectives of the Group’s Long-Term Turnaround Strategy; these awards confirm our efforts are paying off,” said Nico Bezuidenhout, SAA Acting CEO.
The Skytrax awards, the brainchild of an independent aviation research organisation, have become an institution on the annual events calendar. Awards for 2015 were presented at the 51st International Paris Air Show, the world’s leading aviation and space industry event.
Skytrax awards are directly based on yearly customer satisfaction surveys, which makes them the benchmarks of airline excellence.
This auspicious event follows soon after IATA’s annual general meeting held earlier this month in Miami, USA, where the world’s top airlines gathered.
Bezuidenhout confirmed to member airlines that SAA is making good progress in its targeted turnaround and is reducing costs.