South African Airways cancels US flights due to winter storm Stella

JOHANNESBURG, 13 March 2017 – South African Airways (SAA) advises all customers that due to the adverse weather conditions as a result of North American “Winter Storm Stella”, its flights have been cancelled.

Affected flights are those to and from Washington, Dulles International Airport (Washington DC) operated via Accra, Kotoka International Airport, Ghana and to and from New York, John F. Kennedy International Airport.

“We place the safety of our customers and crew first and have therefore taken the decision to cancel flights to and from our United States destinations for today and tomorrow. The airline will closely monitor the situation and reinstate its flight schedule once it is safe to operate,” says Tlali Tlali, SAA Spokesperson.

The following flights have been cancelled:

Washington, Dulles International Airport

Monday, 13 March 2017

  • SA 209 from Johannesburg (JNB) via Accra (ACC)  to Washington (IAD)

Tuesday, 14 March 2017  

  • SA 210 from Washington (IAD) via Accra (ACC)  to Johannesburg (JNB)

New York, John F. Kennedy International Airport

Monday, 13 March 2017

  • SA 203 from Johannesburg (JNB) to New York (JFK)

Tuesday, 14 March 2017

  • SA 204 from New York (JFK) to Johannesburg (JNB)

“We apologise for any inconvenience to our customers as a result of the adverse weather conditions, but assure them that we will be providing assistance to all ticketed passengers holding a South African Airways ticket.

“We encourage all customers to visit our website www.flysaa.com for all flight updates and or flight cancellations. The supporting information will be updated on the Flight Status menu tab,” says Tlali.

Assistance will be available for customers holding a SAA ticket/s (only) via any SAA Call Centre, City Travel Office or dedicated Travel Agent with the following conditions.

Rebooking Conditions applicable

  • Rebook onto another South African Airways flight for a later date at no extra charge and subject to availability of the same booking class;
  • Change of cabin will not be permitted;
  • Change of routing will not be permitted;
  • This policy is applicable to South African Airways flights only, issued on SA (083) ticket  stock and not on separate tickets of other airlines;
  • Tickets must be re-issued on/before 17 March 2017;
  • Travel must commence on/before 20 March 2017

Contact details

South African Airways Call Centre Contact details

Johannesburg    |27 (0) 11 978 1111 or 0861 606 606

Operating Hours | Daily 06h00 – 22h00

USA

Fort Lauderdale | 1 (800) 722 9675

Operating Hours | Monday to Friday 08h30 – 20h00 and Saturday to Sunday 08h00 – 16h00 ET 

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