JOHANNESBURG. 25 May 2018 – South African Airways (SAA) has announced recovery plans that entail replacement capacity with partner airlines to support South African Express passengers. This comes after the suspension of SA Express operations by the South African Civil Aviation Authority (SACAA) on Thursday.
Three partner airlines (SAA, Mango Airlines, SA Airlink) collaborated to initiate a plan aimed at mitigating the impact of the suspension of SA Express services and to ensure business continuity.
“Our priority remains customer assistance in the best way possible in order to minimise the inconvenience caused by the suspension of SA Express services,” said SAA Spokesperson, Tlali Tlali.
“We have a recovery plan which was activated soon after the suspension of SA Express operations.”
Passengers scheduled to depart, between 06h00 and 09h00 on 25 May 2018, are advised to proceed to SA Express counters for information relating to the contingency plans made for these flights, or alternatively call 0800 214 774 and +27 11 978 6699. Passengers are further encouraged to take note of the following:
- SAA will rebook, reroute or refund passengers whose travel plans have changed due to suspension of SA Express flights.
- Passengers on SA coded tickets and SA code share will be accommodated on a priority basis.
- SAA will, in accordance with its compensation policy, compensate all passengers where applicable.
“We sincerely apologise to all affected customers for the inconvenience caused by the suspension of SA Express services,” concluded Tlali.
SAA will provide regular updates on the situation and will use all its official communication channels to share information on the status of the flights.
Toll Free number: 0800 214 774 (06h00 to 23h59 SA Time)
International Dialling: +27 11 978 6699
Twitter (Primary): @flysaa – https://twitter.com/flysaa
Twitter (Customer Service): @flysaa_care – https://twitter.com/flysaa_care