We chat to Genè Redelinghuys, Public Relations & Communications Manager of Four Seasons Hotel The Westcliff, about the hotel’s best features and her favourite Jo’burg attractions.
What does your role as Public Relations & Communications Manager entail?
I’m responsible for the development and execution of the public relations, social media and marketing communications strategies that support the hotel’s business objectives and to ultimately increase the awareness and positive perception of the hotel, its outlets and the destination itself.
How did you end up at Four Seasons Hotel The Westcliff?
I was first introduced to the Four Seasons brand in 2008 by my CEO at the time, who was a huge fan of the brand and insisted that our team stayed at Four Seasons whenever we travelled abroad on business. Needless to say, I became a fan myself and, when I moved back to South Africa in 2012 and heard the group was opening its first hotel in Johannesburg and was looking for a communications manager, I jumped at the opportunity.
What parts of your job do you find the most rewarding?
Jo’burg is perceived by many as a dangerous city that isn’t worth visiting. In conjunction with our Global Four Seasons PR & Communication network, we’ve made a concerted effort to change this perception and have started to see results – which has been extremely rewarding, both personally and professionally.
How does this hotel stand out from its competitors?
The hotel is situated in the most beautiful part of the city on one of South Africa’s most historic ridges with undoubtedly the best views. The property also has a remarkable history – originally envisioned as a cluster home development and later converted into a hotel in 1997, it became one of the most iconic hotels in the country. The hotel has retained its residential urban retreat charm and the spectacular views the property enjoys combined with the Four Seasons service culture is what sets us apart from competitors.
What are some of your personal favourite features of the hotel?
Every girl loves a spa! Our new nine treatment room destination spa complex is one of my favourite features of the hotel. I particularly love the Terres D’Afrique Harmony Balancing Massage and Second Skin facial by Biologique Recherché.
What do you love most about living in Jo’burg?
I grew up in Jo’burg and moved abroad in my early 20s, only to return in 2012. I was sceptical about moving back, but it was absolutely the right decision. I love the diversity of the city and how much there is to do. Having lived on an island for a decade, I’ve learnt how to appreciate the things we often take for granted.
What are some of your favourite restaurants near Four Seasons Hotel The Westcliff?
We’re spoiled for choice in Jo’burg with so many wonderful restaurants to choose from and new ones popping up all the time. My new favourite is Perron, a delightful little Mexican restaurant in Illovo – they do a mean margarita. I also love the authentic Middle Eastern dishes served at Teta Mari, also in Illovo.
If a guest only had the weekend to explore Jo’burg, what would you recommend?
I would start the weekend off with breakfast at Salvation Café, 44 Stanley (they do the best eggs Benedict) and a visit to Braamfontein’s Neighbourgoods Market to people watch. Sundowners at Flames is a must-do and I would recommend View, the signature restaurant at Four Seasons for dinner. A visit to Jo’burg is not complete without a visit to Kramerville’s design district for some shopping at Amatuli, which has the most unbelievable collection of African artefacts. And, for the adventurous, I would recommend a hot air balloon safari over the beautiful Magalies River Valley located just outside Jo’burg.