If you’re staying at the Crowne Plaza San Jose-Silicon Valley, in Milpitas, California you may well have your room service order delivered by Dash the robot. The robot is the brainchild of a US company called Savioke (makers of the Relay robot) and is programmed to seamlessly deliver your bottle of bubbly, toasted sarmies or a replacement toothbrush in good time. As the name suggests, he is rather dashing, weighing in a little less than a 100 pounds and standing about 3-feet tall, his appearance is slick and compact. Dash can walk at “human walking pace” as well as find its way between hotel floors and summon the hotel lift using a wifi connection.
While getting service with a smile might be pushing it a little, you will only get the most polite response from this stylish hospitality robot. Dash will phone to announce its arrival at your door, will deliver the items politely and, without making chit-chat or eye contact, will deliver the items as requested and then make its way to its own charging station at the front desk for a bit of rebooting before the next duty call.
Gina LaBarre, Vice President, Americas Brand Management, Crowne Plaza Hotels & Resorts, IHG, said the company is thrilled to introduce Dash to the guests at this particular hotel: “Given the hotel’s location in the heart of Silicon Valley, it’s a natural fit to enhance our service delivery programme with the addition of the latest in robot technology. We expect our guests to be impressed by the technological sophistication of Dash and its ability to deliver the quality service they’ve come to expect from the brand. Crowne Plaza hotel team members are also excited to explore new, innovative ways to serve our guests using Dash.”
Steve Cousins, CEO of Savioke, said his team were very excited to see that Dash has found a home at this Crowne Plaza hotel in the heart of Silicon Valley and hoped the robot would become a major asset to the establishment. “With more than 300 guest rooms, this is the largest hotel to use our robot technology and, as Dash becomes a fixture at the hotel, we look forward to hearing some great stories from guests and staff alike.”
No doubt, the stories will soon be flooding in. However, the jury is out on whether Dash will be a keeper and, based on the testing of the robot’s performance, the Crowne Plaza will decide whether Dash and his clones should be rolled out at other properties. Watch this space… and the video.