Durban’s delights with Palvi Oddone Aquino

Palvi Oddone Aquino, Head Concierge and Guest Relations Manager at Tsogo Sun's Suncoast Towers

We chatted to Palvi Oddone Aquino, Head Concierge and Guest Relations Manager at Tsogo Sun’s Suncoast Towers, about the hotel brand and the city of Durban.

What does your role at Suncoast Towers entail? 

My role involves crafting individualised, unique hospitality experiences by driving brand essence. Demonstrating consistent excellence by injecting personal style is also important for creating positive timeless memories for guests. It’s a combination of service from the heart, hand and mind.

How did your passion for the industry develop?

Initially, tales from my mum, Queenie, drew me into the hospitality world through her various adventures and travels. And later through my own experiences of different hotels, local and international, and embracing the impact that individual service staff had on the experience of travellers. I was enthusiastic to get into hotels as I saw it as a platform to showcase my talents and make a difference. I’ve been at the hotel since its inception in 2006.

With Durban being such a hot destination, how does Suncoast Towers stand out?

The Art Deco-styled hotel is located on the Golden Mile with a three-minute walk to the beach. Aside from the location, the hotel boasts two styles of accommodation – a luxurious spa and a restaurant specialising in authentic Durban Indian cuisine. We’re also attached to the Suncoast Casino and Entertainment World where patrons can enjoy a host of exciting activities from fine dining to movie theatres, cocktail bars and exhilarating gaming at the Casino. In short, this is a one-stop destination offering a myriad of experiences.

What are some of your favourite services offered by Suncoast Towers?

Our one-stop concierge facility really stands out. It’s dedicated to the ultimate travel and hospitality experience for all our guests, including transport, tours, flights, restaurant recommendations, reservations and personalised itineraries – all under one umbrella. I also love our Towers’ delivery where glamour is effortless.

What do you love about Durban?

You can basically cover beach, berg and the bush in a day. Durban is a melting pot of diverse cultures, cuisine and experiences. There’s something for everyone. Unique experiences are available at the drop of a hat, even when you’re limited for time.

What insider secrets would you recommend to a guest looking for interesting nearby activities?

Planning is essential as this maximises how you use your time. Shop around for the comprehensive experiences and ensure that you include various interesting destinations which enlighten, entertain and, of course, heighten the senses. Visits to the Beaver Creek coffee estate, Abingdon Wine Estate, The Chairman Bar and Lounge, the Drakensberg, the Valley Of 1000 Hills, the Midlands Meander, game reserves, museums, local markets and gardens are all musts in my book.

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